Support

Everything you need to run and maintain your APL system—organised in one place. Find feedstock requirements, assembly manuals, training material, troubleshooting guides, component documentation, maintenance schedules, and carbon impact data.

Whether you’re setting up, maintaining, or optimising your system, our resources are here to help you stay up and running with confidence.

Feedstocks

Understand which biomass materials are compatible with our gasifiers, how to prepare them, and the technical requirements for reliable performance.

We cover approved and restricted feedstocks, particle size, moisture content, and best practices for chipping and drying. You’ll also find guidance specific to Gen 2 (PP30) and Gen 3 (Charpallet) systems. If you’re unsure what to use or how to prep it, this page has you covered. More Details

User Manuals

Everything you need to assemble, operate, and maintain your APL gasifier — all in one place.

Access detailed manuals, start-up guides, fuel prep instructions, troubleshooting steps, and maintenance procedures for your specific system. Resources are available in both written and video format for the PP20 and PP30 units. More Details

Training & Troubleshooting

Get up to speed and stay running with our essential training and troubleshooting resources.

This section includes core instructional videos, system overviews, and detailed guides for diagnosing and resolving issues across all major components — from automation and software to engines, generators, and the PCU. Whether you’re new to the Power Pallet or maintaining a seasoned system, everything you need is here. More Details

Subcomponents

Access detailed documentation for the key subcomponents powering your APL system.

This section includes engine and generator manuals for all Power Pallet models, plus guides for the Woodward governor and Deep Sea controllers. Whether you’re working on a 25 kW PP30 or maintaining legacy 10 kW and 20 kW units, you’ll find the specific technical resources needed to operate, repair, or replace core parts of your genset. More Details

Technical Bulletins

We continuously refine our systems for better performance, reliability, and ease of use.

This section provides downloadable Technical Bulletins highlighting upgrades, safety notices, best practices, and software updates. Each bulletin includes step-by-step guidance to help you implement improvements in the field. We recommend printing and storing these documents alongside your manuals for quick reference during maintenance or troubleshooting. More Details

Maintenance Schedule

Regular maintenance is essential for the safe and efficient operation of your Power Pallet system.

This section outlines a detailed maintenance schedule, broken down by daily, weekly, monthly, quarterly, semi-annual, and annual intervals. Each task is designed to keep the gasifier, engine, and filtration systems operating at peak performance. You’ll also find links to the full Operation Manual, component references, and Material Safety Data Sheets for critical consumables. For additional support or questions, please contact APL Support directly. More Details

Life Cycle Analysis

Life Cycle Analysis (LCA) tracks the full climate impact of biochar production using our reactors—from waste biomass input to carbon storage in soil.

Results show each ton of biochar removes around 2.75 tonnes of CO₂e from the atmosphere. Download the full report for data, assumptions, and methodology. More Details